Review: Westin Palace Madrid Spain

Luxury Hotel in Madrid

Located in the heart of Madrid is the Westin Palace Hotel.  The hotel is in a historic building on Plaza de las Cortes just steps from some of the city's best attractions.  


I booked this hotel through the American Express Fine Hotels program.  I've used this program several times and have received excellent service from every hotel.  Fine Hotels is available for Amex Platinum and Centurion cardholders.  Upon checkin I received a room upgrade.  


The room was classical in design and had two twin beds.  (The bed was a bit firm). Overall the room was a good size for Europe, where hotel rooms can sometimes be the size of a closet.  I had a decent view towards the front of the hotel.  The bathroom was large and featured two sinks, a tub/shower combo and a separate room for the toilet.  


There is no coffee machine in the room, but the hotel provides two complimentary cups via room service each morning.  I was impressed with this service.  I called guest services and a waiter was at our door with coffee in less than five minutes.  The room also features a minibar with typical high prices.  


All rooms feature individual climate control, plenty of outlets to charge electronics and wifi.  Wifi was included with my Fine Hotels booking.  It looked like it was about. €15 per day if you pay.  This is a Starwood hotel, so Starwood Preferred Guests who receive free wifi will get it here.  I had no problem with my Starwood benefits at this hotel.  


While I would consider this a luxury hotel, the location makes this a great destination for tourists.  The hotel is across the street from the Prado, one of Spain's most famous art museums.  Out the front door it's a short walk to many of the city's top attractions.  We didn't use a taxi to go anywhere, we walked.  (Wear comfortable shoes)


Within minutes of the hotel you'll find excellent tapas restaurants, Plaza Mayor, Market de San Miguel, the royal palace and museums and parks.  


My Fine Hotels amenities also included breakfast for two each morning.  The buffet was excellent and extensive.  The hotel's restaurant sits under an elaborate glass rotunda.  Service was what you would expect in a high end restaurant and the staff was friendly.  The buffet catered to travelers from around the world, from the typical American breakfast to cuisine more common in Asia and Europe.  Juices, coffee, champagne were all included as part of the buffet.  


Another Fine Hotels amenity was a meal for two for lunch or dinner.  We chose to do lunch on the day of our arrival because we were hungry and tired.  The lunch was three courses and was excellent.  


If we had to pay for the restaurant and bar in the hotel we likely would not have eaten there.  Breakfast was around thirty Euros per person and the lunch we enjoyed was about 40 per person.  There is a Starbucks around the back of the hotel and several other cafes nearby.  


Eating in Madrid is cheap.  You can find beer and wine for a couple of Euros, many under two Euros.  Tapas are a few Euros as well.  Madrid was by far the cheapest place to eat on our trip to Spain, Monaco and Italy.  


A few other notes

  • English was not a problem here.  I speak decent Spanish, but I still rely on English.  All of the staff spoke English. 
  • The Westin Palace is about a twenty minute ride from the airport.  We booked an AeroCity shuttle for €21.


Our Rating: 4.5 out of 5