Review: The Regent Grand Resort Turks and Caicos

During my recent trip to Turks and Caicos I spent six nights at the Regent Grand Resort.  I chose the Regent Grand after much research and reading reviews online.  I thought I'd take a few minutes to share my thoughts on the resort.

Arrival

The Regent Grand Resort is located on Grace Bay, about a fifteen minute cab ride from Providencials International Airport.  The resort is located behind The Regent Village shopping center and next door to the Villa Renaissance, the Resort's sister property.  Our taxi pulled up to the Regent Grand's open air lobby and an attendant was grabbing our bags before we were even out of the van.  I was escorted inside where a friendly concierge greeted us and completed the check-in process.  Our room was being prepped, so we were led over to the poolside bar to enjoy a complimentary beverage while we waited.  This welcome beverage is extended to all guests.  

My initial impression was that the resort was beautiful.  From the front entry you can see all the way through the building to the turquoise blue water of Grace Bay.  The pool is just past the lobby and it was gorgeous.  This is one of the few times where the photos on the resorts website don't do it justice.  More on the pool in a moment.

When our room was ready a member of the staff took us on a short tour of the property and then escorted us to our room.  He made sure everything was perfect before leaving.  I appreciate this attention to detail.  It is somewhat helped by the fact The Regent Grand has only fifty rooms.  This allows the staff to provide personalized attention which I noticed throughout my stay.

The Room

I reserved a one bedroom ocean view suite for my stay.  I was given room 104, a two bedroom, ground floor ocean view suite.  While being on the ground floor limited the view a bit, the room and view were still incredible.  With more than 1200 square feet there was no shortage of space.  The rooms at The Regent Grand are condos and as a result the decor varies from unit to unit.  Keep this in mind if you want to put in a request for a specific type of decor.  

The unit was nicely laid out.  The two bedrooms faced the pool, while the living room and full kitchen faced the ocean.  The living room included a wall of glass facing the water.  The glass panels parted opening the living space to the sea.  Steady trade winds made it comfortable to keep the doors open.  

Travertine floors ran through the entire suite and a nice modern American-style kitchen was available if you like to cook.  The suite also included a washer and dryer, which was great for bathing suits, and dual zone air conditioning.  This was great because we would keep the AC on in the bedrooms, but turn it off in the living room while we had the doors open.  

The master bedroom included an attached bathroom also finished in travertine.  It was a spacious bath with double sinks and a large walk in glass shower.  I did find it interesting this suite did not include a bathtub.  If this is something you're looking for inquire at the time of booking.

The Regent Grand provides daily housekeeping and turndown service upon request.  The housekeeping staff was great.  My room was always cleaned at the same time each day and they were quick, efficient and thorough.  I also found it incredible that I rarely saw the housekeeping staff.  They were good at staying hidden.  

The Property

The Regent Grand is a small resort, as I mentioned, fifty rooms.  This is one of the resort's greatest attributes.  The staff is small, but everyone knows who you are.  I rarely had to give anyone my room number at the bar or when ordering food on the beach.  The concierge's always addressed me by name.  

The resort is fairly new, it opened about five years ago.  The grounds are kept in immaculate shape and the grounds crew were always hard at work.  The mosaic pool includes a double infinity edge, one on the edge facing the beach and one on the edge facing the lobby.  The other two sides of the pool enter the water at a gradual slope allowing you to walk into the pool without the use of steps or a ladder.  Hot tubs flank the pool on both sides.  We rarely saw more than five to ten people enjoying the pool area.  Luxurious loungers surround the pool and the staff takes the time to place towels at every seat.  They also quickly clean up after people who leave, so finding an empty lounger is not difficult.  About twice a day the staff walks around with complimentary bottled water.

The resort sits right on the beach and this is probably one of the best beaches in the world.  Grace Bay is gorgeous.  When you walk to the beach the staff will set up an umbrella and chairs for you to enjoy.  These are included with the resort fees.  Want food or drinks?  Not a problem.  The staff will bring you whatever you need.

Service

The Regent Grand is a AAA Four Diamond property.  I believe the resort and staff live up to that distinction.  I found the concierge staff, pool and beach staff and even housekeeping were very pleasant.  Everyone always greets you with a smile.  Breakfast is included with every room and is served at The Vix, a restaurant in The Regent Village, just a few steps from the lobby.  The wait staff at The Vix were very friendly and made us feel welcome.

As with many vacation destinations tip staff members who provide good service.  I provided tips to the pool staff, bartenders, housekeeping and the concierges.  Just keep in mind any food or beverage order will have a 10% gratuity included.  Feel free to leave additional gratuity if you feel you received excellent service.

The Area

One of the reasons I picked The Regent Grand was because of its location.  There is shopping within close walking distance and a supermarket a few minutes away.  The resort also provides complimentary bicycles if you decide to explore the island.  Several car rental companies are located within a five minute walk to the resort as well.  We ventured out often and walked to numerous restaurants

Teona Spa

If you are looking to get a massage or body treatment there is a spa, well sort of.  Teona Spa is located next door at Villa Renaissance.  It's a short walk or if you prefer, the staff will drive you in a golf cart.  The spa is small and intimate.  I've been to several luxury spa's including the Golden Door spa the Conquistador Resort in Puerto Rico.  Don't expect that type of spa experience.  Teona is small, but the treatments are excellent.  I did the Mediterranean hot oil massage and enjoyed it immensely.  

If you're looking for the large spa experience, take a look at Regent Palms a few minutes away.  I walked through this spa, although I did not book a treatment.  Regent Palms is about a ten minute walk from The Regent Grand.  The two resorts are not affiliated.

Summary

The Regent Grand is a great luxury resort for a relaxing vacation.  Don't expect a full service resort with restaurants, water sports and a plethora of activities.  This is a resort where you go to get away and relax.  There is complimentary wifi in the pool area and at the beach.  It's available in the rooms for a fee, but who needs internet in paradise?  

The staff at The Regent Grand are there to help and make you feel welcome.  We utilized the concierge for numerous restaurant reservations.  I highly recommend The Regent Grand if you are looking for a place to put your feet up and relax.  The property is beautiful and the staff welcoming.  I would definitely go back.  In fact, it was difficult to leave!

Check out our Quick Guide to Turks and Caicos and our Restaurant Overview.